FAQ
How does Chem-Outlet.com work?
Chem-Outlet.com is an online platform for sales of excessive and/or limited shelf-life chemical inventories at discounted prices. It is an easy and straight-forward process where customers can select their products of interest, the quantities required and checkout. The final costs, inclusive of the delivery charges, will be calculated and invoice will be sent via e-mail to you within 1-2 working days. The shipping charges will be dependent on the Incoterms and modes of delivery.
The ordering process is designed to be as simple and straight-forward as in online shopping, with minimal human intervention so as to keep the costs low and enabling us to pass on all possible savings to our customers. Browsing and searching for the right products is easily done via the various product groups.
For bigger quantities or value (> SGD2,000) orders, we will highly recommend to place your orders via e-mail to us. For such orders, Cheque / Cash on Delivery are possible. Upon receiving your order via e-mail, an acknowledgement will be sent within 2-3 working days with the indicative delivery dates.
Buyers outside Singapore can only make payment via Bank Transfer. Overseas shipments will be arranged upon receipt of payment within next 3-5 working days, subject to availability of vessels.
As the platform is only dealing with excess and limited shelf life products, the quantities and availability will be limited and restricted to first-come first-serve. The same products may not be available all the time thus you need to act fast if there are products of interests listed.
Do I need a registered account to make purchases?
Yes, a registered account is required to buy on Chem-Outlet.com. This is to enable our buyers to have the ease of purchase experience, simply by choosing product of interest and the required quantities. Multiple product purchases at different times can be consolidated for deliveries, whenever possible to generate logistic cost savings. Registered accounts are also established to prevent fraudulent transactions and mischief.
How do I list inventory?
If you have excess inventories for clearance, please do email us at enquiry@chem-outlet.com and we will be happy to discuss on your products.
What are the Payment Modes available?
Payment modes available are Credit Cards, PayNow and Bank Telegraphic Transfer for amounts below SGD2,000 upon the issuance of invoice to confirm the order. Deliveries or shipments will be arranged on the next 2 working days upon receipt of payment. A confirmation e-mail will be sent after payment to provide the indicative delivery dates of your products.
How is shipping handled?
All shipping and deliveries will be handled by Chem-Outlet.com. The additional logistic costs are excluded in the list price, depending on delivery mode and the destination.
What if I purchase a product and the condition is not as promised?
It is the sellers' responsibility to disclose any and all irregularities or blemishes. Chem-Outlet will also make additional checks to ensure the compliance of the product is as described. If a customer receives a shipment and finds that information was withheld or not fully disclosed, then they can have the product returned at the cost of the seller. We highly encourage all buyers to ask questions before committing to any purchases.
Are the pricings on the site final and non-negotiable?
The pricings on the site are valid for minimum order quantity purchases. If the buyer would like to discuss on higher volume purchases, please do send us an e-mail with your queries and your bid prices and volumes. We will get back to you on the acceptance or make a counter-offer within 1-2 working days. However, Chem-Outlet will only respond to reasonable and logical bid price offers.
What if the website does not have the product that I am looking for?
If you are a buyer, and there are specific chemicals that you are looking for but not listed in our website, simply email us your enquiries, with preferably your target prices to support@chem-outlet.com. We will advise if we are able to source for any of your products from our sources, either in excess or normal supply condition.
Does Chem-Outlet.com offer products internationally?
We have the ability to ship these products anywhere in the world. The freight and logistic costs will be calculated based on the destination country and not inclusive in the prices shown.